FAQs.

Welcome to the Derby Market Place Festive Shows and Festive Markets Experience – the Derby Loves You temporary venue offers an exciting live entertainment space for you to enjoy in the heart of the city.

Here are a few details that you might find useful.

About the Market Place FAQs

Where is Derby Market Place?

Derby Market Place ( DE1 3AH ) is located in the heart of Derby's Cathedral Quarter, with great transport links from all areas of the City and just a few minutes walk from the Bus Station. It is surrounded by two of Derby's entertainment venues - Guildhall Theatre and QUAD, along with a selection of shops, bars and restaurants.

Get Directions

Where’s the best place to park if I’m driving?

All day parking is available at either the Assembly RoomsBold Lane or Chapel Street car parks for just £2.50 when visiting Derby Market Place. Simply bring your parking ticket along with you and speak to one of our front of house staff to receive your discount. 

What about the Government guidelines?

From Monday 19 July, all remaining legal restrictions related to COVID have been lifted across the country, following the Government’s confirmation that the final stage of the roadmap could unfold.

The remaining restrictions, including social distancing, wearing face coverings and how many people can meet indoors and outdoors can no longer be enforceable by law.

We would encourage all visitors to carefully consider the safety of ourselves and others when attending events. We still have a responsibility to act considerately and remember that COVID is still very much active at present.

Will there be any restrictions due to the COVID-19 pandemic?

We will be adopting government guidance including any updates. The guidance continues to advise caution and we would recommend you continue to wear a face covering if you are able, particularly inside a venue, to socially distance where possible and to use hand sanitiser and washing facilities provided.  

Please be respectful of our staff and each other.

Will there be any measures in place to prevent the spread of COVID-19?

We will be providing hand sanitisation stations and a regular cleaning regime including toilets.

Will I have to wear a mask?

Wearing a face covering is no longer a legal requirement in England but we will continue to recommend you wear a face covering at all events taking place at indoor venues or in crowded places.

Will there be any social distancing?

Social Distancing is no longer a legal requirement in England but we will continue to recommend social distancing at events where possible particularly in crowded areas or when moving around. 

Will I be able to come with any size group?

There are no longer any legal restrictions on group sizes, and so that all can enjoy the event safely, we ask that our attendees respect the comfort and spacing of other customers at the event.

Are children allowed on site?

Children are more than welcome on site but must be accompanied by an adult. Please also check if there is an age restriction if boking an event.

Is smoking permitted?

Smoking is not permitted on site. This includes the use of e-cigarettes in all forms.

Are dogs allowed on site?

Assistance dogs only are welcome on site.

Are there toilets on site?

Yes, the venue has its own toilet facilities which will be routinely cleaned. Users of Changing Places toilets can also use the Council House Changing Places room between 9am and 5pm, Monday to Friday.

Festive Shows FAQs

What time should I arrive for the event?

Please refer to the time that your event starts in your booking information and allow time to arrive at Derby Market Place, to park, access the space, and familiarise yourself with the new layout and safety measures in place.

Can I bring a bag with me?

Please only bring one small bag where possible, as we are unable to store any personal items for audience members. 

Can I bring alcohol or glass into Derby Market Place?

The Market Place is a glass-free site, and alcohol cannot be brought into the venue. Bag searches are in operation for everyone’s safety. Please note that only drinks and confectionary are to be taken into the marquee for an event.

Where are the bar and toilets situated?

The bar and toilets are in the "alfresco area", which is not covered. Whilst the marquee is heated, please come prepared for the times you need to leave this comfort.

How do I order drinks during an event?

Where there is an interval during your show, there will be an opportunity before the show starts to pre-order drinks at the bar. Your drinks will be waiting for you at the collection point in the interval and may be taken to your seat.

Can I pay by card during events?

Please make any on-site payments via a contactless bank card, rather than cash, where possible.

What if I cannot attend an event because I am self-isolating or have symptoms of Covid-19?

If you have made a booking and have been notified to self-isolate or you are exhibiting symptoms of Covid-19 please do not attend the performance.  Please contact the Sales and Information team by email or on 01332 255800 option 1 at least 24 hours before you are due to attend where you will be offered the choice to reschedule your tickets to a different performance or have a full refund.

Will events be socially distanced?

Social Distancing is no longer a legal requirement in England but we will continue to recommend social distancing at events where possible particularly in crowded areas or when moving around. 

Do I have to wear a mask in the Derby Loves You venue?

Wearing a face covering is no longer a legal requirement in England but we will continue to recommend you wear a face covering at all events taking place at indoor venues or in crowded places.

Enjoy!